IT Analyst

Overview

First-level IT infrastructure support role covering networking, ESXi/Windows systems, hardware and end-user support, escalating complex issues to higher support tiers.

What you'll do

• Respond to and resolve technical support tickets promptly, ensuring proper categorization and documentation.
• Escalate unresolved issues to appropriate teams when necessary.
• Perform basic troubleshooting of passive networking components (cables, patch panels) and active networking devices (switches, routers, access points).
• Diagnose connectivity issues and escalate more complex network problems.
• Assist with the basic setup, monitoring, and troubleshooting of ESXi servers and Windows-based systems.
• Support virtualization tasks, including server reboots and verifying VM health.
• Provide first-level support for desktops, laptops, printers, and other peripherals.
• Assist with software installation, updates, and licensing tasks.
• Monitor IT infrastructure components for performance and availability issues.
• Report and log identified issues to ensure proactive resolution.
• Provide on-site and remote technical support to end users for hardware and software issues.
• Educate users on basic troubleshooting techniques and IT best practices.

What you'll need

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic understanding of passive and active networking concepts (LAN/WAN, switches, routers).
• Basic understanding of ESXi server environments and virtualization basics.
• Basic understanding of Windows operating systems and troubleshooting techniques.
• Strong communication skills with the ability to assist users of varying technical proficiency.
• Problem-solving mindset with a keen eye for detail.
• Basic familiarity with ITSM tools (ServiceNow).
• Ability to work effectively in a team-oriented environment.
• 2-3 years of experience in IT infrastructure support or related areas.

Details

• Full-Time.
• Flexibility to work in shifts or on-call support, if required.
• Location: Bangalore.