Junior Associate

Overview

Execute day-to-day customer operations and manage end-to-end Salesforce case queues for Iron Mountain's largest enterprise global accounts, within the Global Industries Pod team.

What you'll do

• Own and process daily enterprise customer cases within Salesforce, managing order and inventory requests, billing queries, and profile updates from creation to closure with meticulous documentation.
• Partner directly with internal departments, including Billing, Sales, Operations, and Product Support, to resolve complex customer issues efficiently and proactively advance pending actions.
• Maintain strict adherence to defined Service Level Agreement timelines and queue discipline.
• Ensure all case notes, update trackers, and mandatory compliance documentation are completely validated before file closure.

What you'll need

• Strong knowledge of Customer Relationship Management environments, with practical exposure to navigating Salesforce or similar ticketing systems.
• Proficiency in Microsoft Excel.
• Proven ability in operational discipline.
• Exceptional multitasking in fast-paced environments.
• Strong cross-team coordination and communication skills.
• A Bachelor's degree in Business, Commerce, Technology, or a related discipline.

Details

• Location: Bangalore, India.