Sales Support Coordinator – Commercials, Operations, Portfolio Management – 1-4 Years

Overview

Support UK partner managers with partner and merchant queries, onboarding, governance tasks and reporting across assigned partner accounts in the UK and Ireland.

What you'll do

• Provide ongoing support to UK Partner Managers (SME, Business Development, Partner Management) across assigned partner accounts.
• Attend and document conference calls with new and existing partners/merchants alongside Partner Managers; track actions to closure.
• Create and route leads to UK field sellers and IP tele sales teams to enable commercial follow-up and negotiations.
• Handle partner and merchant queries via email and phone, aiming for first-time resolution and clear, timely communication.
• Liaise with cross-functional teams within Worldpay (e.g., Operations, Risk, Product, Technical Support) to resolve issues and communicate outcomes.
• Prepare and deliver recurring and ad-hoc reports to UK stakeholders.
• Support partner merchants with payment solution integrations, coordinating with internal technical resources where required.
• Process manual partner/agent applications and ensure accurate, complete documentation for deals closed by partners.
• Complete and track partner governance activities including CDD (Customer Due Diligence), NDAs, and VRM (Vendor Risk Management) in line with policy and timelines.
• Utilize Salesforce and other internal tools to log activities, manage pipelines, track cases, and maintain accurate records.
• Execute operational tasks that cannot be automated, ensuring quality, accuracy, and adherence to SLAs.

What you'll need

• 1-4 years in partner operations, sales support, account coordination, or customer success within payments, fintech, or SaaS preferred.
• Strong communication skills (written and verbal) with a customer-first mindset.
• Proficiency with CRM and case management tools (Salesforce required).
• Solid organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines.
• Analytical mindset with attention to detail for reporting and documentation.
• Ability to collaborate effectively across functions and time zones.
• Bachelor's degree in Business, Commerce, Finance, IT, or related field (or equivalent practical experience).

Nice to have

• Experience supporting UK/Ireland or EMEA markets.
• Siebel experience.
• Understanding of payment processing, integrated payments/ISV ecosystems, and merchant onboarding workflows.
• Familiarity with governance processes (CDD, NDA, VRM).

Details

• Location: Indore, India.