Key Accounts Manager

Overview

Key Accounts Manager for the Sports Medicine division, responsible for promoting and engaging orthopedic surgeons doing arthroscopy, maintaining key customer relationships, and achieving sales targets in the defined territory.

What you'll do

• Drive differentiation as a category of biologics.
• Manage the account with a 360 degree approach.
• Work with counsellors to build patient confidence in therapy.
• Identify the right patient categories with surgeons, focusing on the right indications.
• Develop strong relationships at key customer accounts to expand business opportunities across all divisions.
• Develop and implement an account plan to grow revenues above market average.
• Deliver revenues against the Annual Sales Plan in line with the defined sales budget.
• Monitor product mix performance and implement corrective measures where necessary.
• Be accountable for commercial performance and growth in share of wallet of the focus account.
• Work with BU sales teams to manage the price/performance matrix and optimize and capture price where possible.
• Produce monthly prospect pipeline and forecast.
• Take a hands-on approach and act as escalation point for all customer and system issues.
• Collaborate with the Service Manager to develop joint initiatives and provide appropriate customer care.
• Work with cross divisional teams to meet the objectives and goals of the focus account program.
• Facilitate necessary seminars, meetings and similar events with key decision makers of the account, along with the respective divisions in India.
• Follow up on actions after these meetings and enable the internal sales/operations process to deliver product or service.
• Comply with the company's Code of Ethics as prescribed from time to time.

What you'll need

• Graduate with minimum 8-10 years of relevant industry experience.
• Proficient knowledge and experience in the orthopedics industry.
• Requisite knowledge about orthopedic devices.
• Good interpersonal and communication skills.
• Self-driven and result-oriented approach.

Details

• Location: Chennai, India.
• Travel requirement: 50-75%.
• Hybrid work model (for most professional roles).