KYC Processing Analyst

Overview

Complete periodic KYC/CDD refresh reviews for Barclaycard Issuing customers, keeping customer information complete, accurate and up to date, and progressing cases within procedure and service levels.

What you'll do

• Complete end-to-end KYC/CDD periodic refresh reviews for customers allocated within the Barclaycard Issuing portfolio.
• Review existing customer information and identify gaps or changes requiring further investigation or supporting documentation.
• Validate key customer information, including customer/entity details, identification and verification from public domain and third party approved sources, transactional analysis, nature of business and business activities, ownership and control structure, directors and relevant connected parties, source of funds/source of wealth where applicable, and other information required under the relevant KYC/CDD standard.
• Perform appropriate customer and financial crime risk assessment in accordance with approved procedures.
• Review available internal and external information and evidence to support completion of the refresh.
• Identify cases requiring additional information and initiate appropriate customer outreach.
• Review information and documentation received from customers and determine whether requirements have been satisfactorily met.
• Maintain accurate case notes and a clear audit trail of decisions, evidence and actions undertaken.
• Identify potential AML, sanctions, PEP, adverse media, or other financial crime risk indicators and escalate concerns through the prescribed process.
• Ensure cases are completed within agreed SLA and ageing requirements, proactively managing outstanding actions and dependencies.
• Complete cases to the required quality standard and respond to Quality Assurance feedback where applicable.
• Escalate complex cases, policy interpretation questions, and exceptions to the relevant SME/Team Leader.
• Support operational objectives relating to backlog reduction, productivity, quality, and timely completion of customer refresh reviews.
• Support various business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution.
• Collaborate with teams across the bank to align and integrate operational processes.
• Identify areas for improvement and provide recommendations in operational processes.
• Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.
• Develop reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identify industry trends and developments to implement best practice in banking operations.
• Participate in projects and initiatives to improve operational efficiency and effectiveness.

What you'll need

• Experience in KYC, CDD, AML, Financial Crime Operations, or customer due diligence.
• Understanding of periodic/ongoing KYC review processes.
• Ability to interpret customer and corporate information and supporting documentation.
• Strong analytical and investigative skills.
• Good written communication and ability to document a clear rationale for decisions.
• Strong attention to detail and ability to work within controlled processes.
• Ability to manage multiple cases against productivity and SLA expectations.
• Good working knowledge of Microsoft Excel, Outlook, and other standard Microsoft applications.

Nice to have

• Previous experience within Barclaycard, Barclays, or another regulated financial institution.
• Experience in Corporate/Commercial customer KYC.
• Understanding of ownership structures, UBO identification and corporate documentation.
• Knowledge of sanctions, PEP, and adverse-media considerations within CDD.
• Experience working within a maker/checker, QC or QA-controlled environment.

Details

• Location: Chennai, DLF IT Park.
• Role is based out of Chennai.