Lead Consultant

Overview

Lead end-to-end software implementation projects for clients across multiple geographies, combining SQL and implementation expertise with consulting, stakeholder management, and customer-facing skills.

What you'll do

• Lead end-to-end software implementation projects from kickoff through go-live, hypercare, and transition to the support team.
• Conduct business requirements workshops to understand customer needs, assess product fitment, and recommend appropriate solutions.
• Design, configure, develop, test, and deploy software package solutions based on client requirements.
• Use SQL for data analysis, configuration, troubleshooting, validation, and implementation support.
• Collaborate with customers to define and execute User Acceptance Testing (UAT) and resolve identified issues.
• Support production-readiness planning, go-live activities, and post-production support for escalated issues.
• Deliver customer training on product functionality, configuration, and effective system usage.
• Build and maintain strong client relationships and manage key stakeholders throughout the project lifecycle.
• Create and maintain project documentation, including requirements, solution designs, test plans, training materials, and handover documents.
• Deliver projects within agreed scope, budget, timelines, and quality expectations.
• Apply quality assurance processes, including unit testing, regression testing, system integration testing, and UAT.
• Partner with Pre-Sales and Sales teams on proposals, high-level solution designs, demonstrations, prototypes, and proof-of-concept activities.
• Participate in consulting engagements such as solution health checks, roadmap workshops, and advisory sessions, as needed.
• Collaborate with internal teams across Product Development, Technology, Support, Pre-Sales, Sales, and Product teams to resolve issues and improve solutions.
• Support the handover of implemented solutions to product support teams after production deployment.
• Travel to client locations for implementation, workshops, product demonstrations, and related customer-facing activities, as required.
• Contribute to practice development, knowledge sharing, competency-building initiatives, and continuous improvement efforts.
• Use AI-enabled development and testing tools, where appropriate, to improve delivery efficiency and quality.

What you'll need

• Bachelor's degree or equivalent combination of education and experience, with strong exposure to Information Technology and/or Business Management.
• 4–10 years of relevant experience in SQL programming, software implementation, product development, technical support, or a related technology consulting role.
• Strong proficiency in SQL, including data analysis, querying, troubleshooting, and supporting software implementations.
• Experience in at least one of: software or enterprise product implementation; product development; application or product support; technology consulting.
• Experience gathering and analyzing business requirements and translating them into practical product or solution configurations.
• Experience supporting testing activities, including UAT, system integration testing, regression testing, or unit testing.
• Strong customer-facing consulting, influencing, stakeholder management, and relationship-building skills.
• Excellent problem-solving, analytical, verbal, written, presentation, and interpersonal communication skills.
• Strong planning, organization, documentation, and time-management skills, with close attention to detail.
• Ability to manage multiple priorities and deliver work within defined scope, timelines, and budgets.
• Proficiency in Microsoft Office applications.
• Working knowledge of project and issue-management tools such as JIRA.
• Ability and willingness to travel to customer locations as business needs require.
• Positive, collaborative mindset and a strong willingness to learn.

Nice to have

• Knowledge of Global Trade, trade compliance, supply chain processes, or related business domains.
• Experience implementing or supporting large enterprise systems, such as SAP, Oracle, or similar platforms.
• Familiarity with Thomson Reuters products or relevant competitor products.
• Experience supporting customers in Japan, China, or other Asia-Pacific markets.
• Proficiency in additional languages, particularly Japanese and/or Chinese.
• Experience assisting Pre-Sales or Sales teams with proposals, solution design, demonstrations, prototypes, or proof-of-concept engagements.
• Experience conducting consulting engagements such as system health checks, solution assessments, or roadmap workshops.
• Familiarity with AI tools used for software development, testing, documentation, data analysis, or delivery productivity.
• Experience working in a globally distributed delivery environment.

Details

• Location: Bangalore, Karnataka, India (Bengaluru, Karnataka).
• Hybrid work model: 2–3 days a week in the office depending on the role.
• Travel to client locations as required.