Learning Coordinator

Overview

Lead user enablement, training, knowledge management, and user-facing documentation for a custom software application. Ensure users and Help Desk personnel have accurate guidance as functionality, processes, and support procedures evolve.

What you'll do

• Develop and maintain user guides, Knowledge Base articles, job aids, videos, learning modules, and release guidance.
• Plan and deliver training tailored to user roles, experience levels, and job functions.
• Assess training resources, documentation, knowledge gaps, delivery methods, and user needs.
• Manage Knowledge Base governance, content reviews, publishing, version control, and retirement.
• Coordinate documentation and training impacts across development, QA, SMEs, and software releases.
• Develop Help Desk onboarding, refresher, troubleshooting, and support materials.
• Track participation, content usage, engagement, recurring questions, and training effectiveness.

What you'll need

• Experience developing and delivering software application training, user documentation, or technical learning content.
• Ability to translate complex technical information into clear instructions for nontechnical audiences.
• Experience creating multiple learning-content formats.
• Experience working with development, QA, Help Desk, product owners, SMEs, and end users.
• Experience managing documentation through review, approval, publishing, versioning, maintenance, and retirement.
• Familiarity with Agile development, testing, UAT, and release communications.
• Experience with Confluence, Jira, or comparable platforms.

Nice to have

• Experience supporting large enterprise or Government applications.
• Experience with Section 508, instructional design, eLearning tools, video development, or knowledge management.
• Experience using AI/ML tools and techniques.

Details

• Remote/teleworker role in the United States.
• Pay range: $131,300–$237,350 yearly.