Learning Delivery Specialist

Overview

Provide frontline logistical and operational support for the deployment of Mars U learning programs globally, handling learner queries and the backend tasks behind them.

What you'll do

• Execute administrative tasks required for the highest quality deployment and delivery of global and regional Mars U activities.
• Execute Ops Manual steps in line with aligned actions and deadlines.
• Execute operational processes for Leadership and Functional Colleges demand planning: provide input for demand planning, upload new program information in Workday, check Workday data for accuracy, secure facilitator and moderator time, and pre-book necessary logistics.
• Liaise with internal and external facilitators, moderators and guest speakers to match the program schedule, and manage back-up situations with program managers and college representatives.
• Organize all logistics for learning programs, including face-to-face logistics and technology setup: book venues and rooms, order conference packages, set up technology, and pre-book accommodation where needed.
• Ensure materials and equipment are ordered, stored, printed and shipped on time and to required standards.
• Partner with the Mars U team, external logistics and technology vendors, internal and external facilitators, and participants on program requirements, logistics and training materials.
• Resolve program issues related to offering delivery, budget, cancellation fees and other areas professionally as they arise, so all deadlines are met.
• Support learners through programs: send invitations, support self-directed learning and course preparation communications, ensure participants are clear on attendance expectations and requirements, and respond to program and logistics questions.
• Prepare cross-charging templates to allocate program costs to learners in their business units.
• Identify, recommend and implement continuous improvements to learning operations processes.

What you'll need

• Minimum qualification: undergraduate degree.
• 1-2 years of work experience (customer service, HR or project management roles preferred).
• Fluency in English.
• Project management with strong attention to detail, demonstrated initiative and change management skills.
• Excellent skills in Excel, Word, PowerPoint and social media.
• Strong interpersonal and communication skills.
• Ability to explain complex information to others.
• Ability to handle multiple tasks and readjust work priorities in a highly dynamic environment.
• Ability to identify problems and relevant issues in straightforward situations, assess them using standard procedures, and make decisions based on factual information.
• Ability to work within established procedures with a moderate degree of supervision.

Nice to have

• Preferred qualification: a combination of a college degree and experience.