Marketing Technology Operations Specialist

Overview

Marketing Technology Operations Specialist on Salesforce's Marketing Technology and Engineering (MTE) team, supporting Slack's Marketing business with day-to-day operations across procurement, budget management, and platform and process maintenance.

What you'll do

• Maintain the MTE budget tracker, including planned spend, purchase commitments, invoices, and actuals.
• Partner with Finance and team leadership to reconcile expenses, update forecasts, and flag variances.
• Maintain a calendar of renewals and payment deadlines, and prepare budget summaries to support annual and quarterly planning.
• Gather requirements and vendor quotes through purchase requests, vendor onboarding, and purchase orders.
• Drive contracts through required Procurement, Legal, Security, Privacy, and Finance reviews.
• Track approvals and signatures, follow up on blockers, and maintain executed agreements and renewal terms.
• Maintain the technology portfolio register, including business and platform owners, costs, contract dates, and renewal decisions.
• Work with platform owners to identify unused licenses, overlapping tools, and opportunities to reduce spend.
• Maintain visibility into active requests, procurement milestones, and operational deadlines.
• Prepare regular stakeholder updates on status, blockers, and upcoming changes.
• Manage the Marketing Operations intake channel: acknowledge requests, clarify requirements, triage issues, and route work to the appropriate owner.
• Execute list uploads into designated systems using approved source files and instructions.
• Create and maintain operating procedures, checklists, and self-service guidance.
• Identify recurring issues and partner with the team to simplify workflows and automate repetitive work using approved tools, including AI where appropriate.

What you'll need

• 3+ years of experience in marketing operations, marketing technology operations, business operations, or a related role.
• Experience tracking budgets or vendor spend and coordinating procurement, purchase orders, contract workflows, or renewals.
• Experience managing an intake queue or support channel, prioritizing requests, and communicating clearly with business and technical partners.
• Working knowledge of marketing systems, campaign operations, audience lists, and lead management, with the ability to follow and troubleshoot documented workflows.
• Strong spreadsheet skills and attention to detail when reconciling financial records, validating data files, and tracking deadlines.
• Ability to manage multiple concurrent tasks, follow through on dependencies, and handle confidential business and customer information responsibly.
• Experience documenting processes and using Project Management tools.
• Bachelor's degree in Marketing, Business, Information Systems, or a related field, or equivalent practical experience.

Nice to have

• Familiarity with Salesforce CRM, Salesforce Marketing Cloud, advertising platforms, and Slack.
• Experience supporting a SaaS technology portfolio and working with Finance, Procurement, Legal, Privacy, or Web Engineering.
• Experience improving operational reporting, creating self-service resources, or using workflow automation and AI tools to reduce manual work.
• Familiarity with Excel and Dataloader.

Details

• Location: Hyderabad, India.