Learning Operations Analyst

Overview

Learning Operations Analyst role overseeing the administrative aspects of learning and development initiatives, coordinating training program logistics, managing learning resources, and ensuring smooth operation of learning platforms and systems.

What you'll do

• Organize scheduling tasks, resources, and priorities.
• Supervise a team of learning administrators or coordinators.
• Develop and implement processes and procedures for efficient learning administration.
• Collaborate with Delivery Services Management, BI, and Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
• Manage learning management systems (LMS) or other training platforms.
• Track and report on training metrics, including participation rates and learning outcomes.
• Provide support to trainers and facilitators in delivering training programs.
• Ensure compliance with regulatory requirements and organizational policies related to training and development.
• Evaluate the effectiveness of training programs and make recommendations for improvement.
• Monitor the performance of all daily scheduling tasks in multiple Accenture and client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client, Operations).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution where they fall within remit and scope.

What you'll need

• Any graduation.
• Bachelor's degree.
• Knowledge of typical scheduling methodology.
• A background in administrative roles.
• Proven ability in team leadership roles.
• Business experience with similar background.
• Project management skills (planning and organizing).
• Analytical approach.
• Strong organizational skills.
• Ability to prioritize conflicting requirements.
• Strong analytical ability (to devise and produce coherent management reports and statistics).

Nice to have

• Exposure to call center industry, preferably technical sector.

Details

• Location: Bengaluru.
• 3 to 5 years of experience.