Learning Operations Analyst

Overview

The Learning Operations Analyst oversees and manages the administrative aspects of learning and development initiatives, coordinating training logistics, learning resources and learning platforms.

What you'll do

• Organize scheduling tasks, resources, and priorities.
• Supervise a team of learning administrators or coordinators.
• Develop and implement processes and procedures for efficient learning administration.
• Collaborate with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
• Manage learning management systems (LMS) or other training platforms.
• Track and report on training metrics, including participation rates, and learning outcomes.
• Provide support to trainers and facilitators in delivering training programs.
• Ensure compliance with regulatory requirements and organizational policies related to training and development.
• Evaluate the effectiveness of training programs and make recommendations for improvement.
• Monitor the performance of all daily scheduling tasks in multiple Accenture, Client systems.
• Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client, Operations).
• Act as first point of contact for escalation of client and operational issues.
• Manage issues to resolution, where these fall within remit, scope.

What you'll need

• Any graduation.
• 3 - 5 years of experience.
• Bachelor's degree.
• Knowledge of typical scheduling methodology.
• A background in administrative roles.
• Proven ability in team leadership roles.
• Business experience with similar background.
• Project management skills (Planning & Organizing).
• Adopt an analytical approach.
• Strong organizational skills.
• Ability to prioritize conflicting requirements.
• Strong analytical ability (to devise and produce coherent management reports and statistics).

Nice to have

• Exposure to call center industry, preferably technical sector.

Details

• Location: Bengaluru.