Logistics Europe Transportation Lead & Asia/Africa Hub Engagement Lead

Overview

Europe Transportation Product Lead responsible for translating the global transportation product strategy into regional outcomes across Europe within Customer Operations Product Domain.

What you'll do

• Translate the global transportation product strategy into a Europe roadmap, balancing global standards with market-specific priorities across the countries.
• Partner with business, CO Excellence, GBS, and Technology stakeholders to identify regional value opportunities, capability gaps, and prioritization trade-offs.
• Contribute to product investment cases and roadmap decisions with clear articulation of business value, feasibility, risk, and adoption impact.
• Identify practical automation, analytics, AI, and Agentic AI opportunities that can improve transportation execution, productivity, service, and user experience in the region.
• Lead regional product design, deployment, and improvement activities for transportation solutions, ensuring business requirements are clear, value-led, and aligned with global product principles.
• Work with agile delivery teams, deployment teams, vendors, and market representatives to deliver fit for purpose releases with strong quality, adoption, and change readiness.
• Facilitate testing, feedback loops, and hypercare activities to ensure products meet user needs and operational expectations across Europe.
• Manage the regional product lifecycle, including enhancements, adoption plans, issue resolution, service improvements, and decommissioning inputs where relevant.
• Monitor product performance, incident trends, adoption metrics, and business outcomes to drive continuous improvement and product quality.
• Promote experimentation and learning practices where they are practical, controlled, and aligned with regional business value.
• Support regional portfolio planning, capacity discussions, and budget prioritization in alignment with product priorities and business value.
• Track delivery effort, support demand, and investment needs to help optimize resource utilization and return on investment.
• Identify regional capability, skill, or capacity gaps and work with product leadership and partners to address them.
• Coach and develop regional product team members and extended partners, fostering accountability, collaboration, ownership, and a high-performance culture.
• Build product, transportation, data, and change capabilities across the regional team through structured learning, mentoring, and practical exposure.
• Contribute to talent planning and onboarding needs, escalating gaps and opportunities to product leadership where required.
• Build and maintain strong relationships with regional and market stakeholders across Transportation, Logistics, Customer Operations, Supply Chain, IT, Finance, and external partners.
• Act as the regional product point of contact for transportation priorities, clearly communicating product vision, roadmap, trade-offs, risks, dependencies, and progress.
• Represent Europe needs in global forums and ensure feedback from markets is converted into clear product inputs, improvement opportunities, and adoption actions.
• Ensure transportation digital products in Europe operate within required controls, security, compliance, and audit expectations.
• Partner with Risk, Controls, Cyber Security, Corporate Audit, and product leadership to monitor risks, define remediation plans, and ensure timely closure of agreed actions.
• Ensure regional transportation applications are stable, supported, and continuously improved in line with business priorities and global product governance.
• Monitor service performance, incidents, recurring issues, and support quality, driving corrective actions with internal teams and external partners.
• Manage regional vendor and service provider relationships where applicable, ensuring service levels, delivery quality, and business value are achieved.
• Work with regional hubs, markets, CO Excellence, GBS, and partners to identify opportunities to digitize, simplify, standardize, and improve Transportation efficiency through continuous improvement, product enhancements, automation, and AI-enabled capabilities.
• Support effective management of regional product budgets, run costs, and investment priorities.
• Track cost, value, and quality indicators to inform product decisions and continuous improvement opportunities.
• Contribute to benchmarking and cost-to-serve analysis for transportation products, ensuring recommendations are practical and aligned with Europe priorities.

What you'll need

• Experience leading digital products, technology-enabled transformation, or large change initiatives in Supply Chain, Logistics, Transportation, or Customer Operations.
• Strong understanding of Transportation business processes and the ability to translate operational challenges into product opportunities and business outcomes.
• Proven ability to lead cross-functional teams and influence stakeholders across markets, functions, technology teams, and external partners.
• Knowledge of application lifecycle management, agile delivery, IT service management, support operations, and product governance.
• Awareness of emerging technologies, including cloud, data, analytics, AI/ML, GenAI, and automation, with a pragmatic focus on business value.
• Strong change leadership and communication skills, with the ability to craft a clear narrative, land transformation, and drive adoption across diverse regional stakeholders.
• Systemic and strategic thinking, with the ability to understand dependencies, manage trade-offs, and connect regional execution to global product direction.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing risks, issues, dependencies, and opportunities.
• Product management mindset, with the ability to prioritize based on value, feasibility, adoption, and strategic fit.
• Technical acumen and familiarity with transportation platforms, digital technologies, data, automation, and technology trends.
• Strong leadership, influencing, stakeholder management, and communication skills across senior and operational audiences.
• Strategic thinking combined with strong execution discipline and ownership.
• Excellent collaboration, interpersonal, problem-solving, and change management skills.

Details

• Location: Bangalore.