Manager - Infrastructure Control Operator (ICO)

Overview

Manager – Infrastructure Control Operator (ICO) responsible for supporting and maintaining infrastructure-related controls across the organization, including risk framework adherence and regulatory requirements.

What you'll do

• Supervise day-to-day operations of an Infrastructure Control Operator team.
• Assign tasks, monitor performance, and ensure timely execution of control activities.
• Serve as a liaison between control operations and infrastructure, risk, and compliance teams.
• Perform BAU control operations and execute control procedures within timelines.
• Evaluate control performance regularly and escalate concerns as appropriate.
• Prepare periodic reports on control operations, exceptions, and utilization status; track KPIs and KRIs.
• Maintain audit-ready evidence and facilitate internal/external audits with required documentation.

What you'll need

• 13+ years of experience in an Infrastructure control, risk, or infrastructure operations role.
• Proven experience in Infrastructure controls, risk management, or infrastructure support roles, preferably in regulated environments.
• Hands-on experience in control testing and SOX/SOC audit.
• Experience reviewing control checklists and playbooks for completeness, accuracy, and effectiveness.
• Understanding of infrastructure platforms and infrastructure standards.
• Strong reporting skills for tracking and maintaining KPIs.
• Practical knowledge of creating Microsoft 365 Copilot agents with clear instructions, defined scope, and source grounding.

Details

• Location: Pune, India.