Manager Payroll Service Delivery

Overview

Lead the centralized payroll service delivery operations within Regeneron's Global Capability Center in Hyderabad, ensuring accurate, timely, compliant and cost-effective payroll services across the organization.

What you'll do

• Lead end-to-end payroll service delivery operations through a centralized shared services model, ensuring payroll accuracy, compliance, and exceptional employee experience.
• Oversee payroll processing activities including data validation, payroll calculations, reconciliations, payment execution, reporting, and issue resolution.
• Define and manage payroll service catalogs, service level agreements (SLAs), operating procedures, and governance frameworks to support business needs.
• Partner with Payroll Operations, HR, Finance, Tax, IT, and external payroll providers to ensure seamless service delivery and effective collaborator engagement.
• Lead complex payroll critical issues, off-cycle payroll activities, service recovery efforts, and operational risk management initiatives.
• Drive payroll process standardization, centralization, and continuous improvement initiatives across regions, entities, and business units.
• Support service transitions, knowledge transfer activities, process documentation, and stabilization of payroll operations within the shared services environment.
• Lead, coach, and develop Associate Managers, payroll analysts, and specialists while fostering a culture of accountability, collaboration, quality, and continuous improvement.
• Establish workforce planning, capacity management, cross-training, succession planning, and operational resiliency strategies to support business continuity.
• Ensure adherence to payroll regulations, tax requirements, internal controls, SOX compliance, audit readiness, and governance standards.
• Partner with IT and vendors to support payroll system enhancements, integrations, automation initiatives, and technology-driven process improvements.
• Develop and monitor key service delivery metrics including payroll accuracy, on-time delivery, SLA performance, case management effectiveness, employee satisfaction, and operational efficiency.
• Collaborate with Finance teams on payroll accounting activities including general ledger reconciliations, accruals, reporting, and month-end close requirements.
• Champion operational excellence initiatives leveraging Lean, automation, analytics, and service management standard methodologies to improve payroll effectiveness and scalability.

What you'll need

• Bachelor's degree in Accounting, Finance, Human Resources, Business Administration, or a related subject area.
• 10+ years of payroll experience, including payroll service delivery, shared services, or Global Business Services environments.
• 3+ years of people leadership experience managing payroll teams, supervisors, team leads, or managers.
• Strong understanding of payroll processing, payroll taxation, statutory requirements, labor regulations, compliance controls, and governance frameworks.
• Experience leading payroll operations within a shared services, centralized, or global operating model.
• Hands-on experience with payroll and HCM platforms such as Workday, ADP, SAP SuccessFactors, Oracle, CloudPay, or similar technologies.
• Experience managing service delivery metrics, SLAs, operational reporting, and stakeholder governance processes.
• Strong analytical, reconciliation, problem-solving, and decision-making capabilities.
• Demonstrated ability to lead organizational change, process transformation, service transitions, and continuous improvement initiatives.
• Experience supporting internal audits, external audits, SOX controls, compliance reviews, and regulatory inquiries.
• Excellent communication, collaborator engagement, and executive presentation skills with the ability to collaborate across global teams and time zones.
• Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Advanced degree or equivalent experience.
• Payroll certifications such as CPP, FPC, CIPP, or equivalent credentials.
• Knowledge of Lean, Six Sigma, ITIL, automation technologies, or process optimization methodologies.
• Experience supporting multi-country payroll operations within a global organization.

Details

• Location: Hyderabad.
• Hybrid work schedule.
• Ability to periodically align with US business hours to support payroll processing, leadership interactions, and service delivery requirements.