Manager - Sales (Air & Ocean)

Overview

Manager responsible for sales execution and business development for Air and Ocean freight services, with a focus on customer relationships and sales documentation.

What you'll do

• Execute the sales plan and achieve the sales target assigned.
• Analyse and understand customer requirements and offer the best solutions to meet them.
• Submit technically and commercially viable proposals and quotations for all enquiries received, on time.
• Research client background, turnover, strengths, weaknesses and products through online and offline sources.
• Maintain long-term relationships with existing and current customers to generate additional revenue.
• Work closely with the Sales Head to drive organisational growth, product development and geographical spread.
• Conduct basic marketplace intelligence and research to map business potential of existing customers and identify new customers.
• Participate in identifying corporate sales planning and strategies.
• Identify and enlarge the targeted customer base and industry.
• Develop strong customer relationships through regular visits or timely responses to queries.
• Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer retention.
• Work with the Pricing/Procurement team to provide the best possible quote to customers while securing good margin for the company.
• Ensure timely redressal of pre- and post-sales customer queries and grievances, and escalate issues whenever required.
• Make regular visits to all key customers to maintain smooth relationships.
• Ensure adherence to formulated SOPs and continuously work to improve them.
• Submit all required MIS to management on time.
• Safeguard all documents related to customers, orders and specifications.
• Maintain separate files for each customer so that any document is easily available at any time.

What you'll need

• Graduate.
• 10+ years of experience.

Nice to have

• PG/MBA.