Manager - Business Development (Air & Ocean)

Overview

Manager for Business Development in the Air and Ocean freight area, responsible for executing the sales plan, growing the customer base and maintaining customer relationships.

What you'll do

• Execute the sales plan and achieve the assigned sales target.
• Analyse and understand customer requirements and offer the best solutions to meet them.
• Submit technically and commercially viable proposals or quotations for all enquiries received, on time.
• Research client background, turnover, strengths, weaknesses and products through online and offline information.
• Maintain long-term relationships with existing and current customers to generate additional revenue.
• Work closely with the Sales Head to drive organizational growth, product development and geographical spread.
• Conduct basic marketplace intelligence and research to map business potential of existing customers and identify new customers.
• Participate in identifying corporate sales planning and strategies.
• Identify and enlarge the targeted customer base.
• Develop strong customer relationships through regular visits and timely responses to queries.
• Ensure service quality feedback monthly and implement corrective actions to ensure customer retention.
• Work with the Pricing/Procurement team to provide the best possible quote to customers while securing good margin for the company.
• Ensure timely redressal of pre- and post-sales customer queries and grievances, and escalate issues when required.
• Ensure regular visits to all key customers to maintain smooth relationships.
• Ensure adherence to SOPs and strive continuously to improve them.
• Ensure timely submission of all required MIS to management.
• Safeguard all documents related to customers, orders and specifications.
• Maintain separate files for each customer so any document is easily available at any time.

What you'll need

• Graduate degree.
• 10+ years of experience.

Nice to have

• PG/MBA.

Details

• Location: Kolkata, India.