Business Development Manager

Overview

Business Development Manager role supporting revenue and profitability goals by selling products and services to new and existing customers in specialty logistics.

What you'll do

• Develop and maintain customer relationships by evaluating customer needs and aligning solutions to defined requirements.
• Execute prospecting and opportunity generation through planned outreach and participation in customer-facing events.
• Follow up on leads and progress opportunities through qualification, offer development, and closure within expected timelines.
• Execute account plans that drive retention, expansion, and long-term relationship value.
• Prepare customer offers with support as needed, ensuring proposals reflect customer requirements and commercial parameters.
• Coordinate with internal teams to address customer concerns, resolve issues, and advance growth opportunities.
• Record sales activities and opportunity updates in the CRM system and develop leadership reports on customer needs, competitive activity, and market opportunities.

What you'll need

• Bachelor's degree in business administration, sales, marketing, communications, or a related field, or equivalent experience.
• 4+ years of experience in sales, account management, business development, or a related field.
• Fluent in English for business communication.
• Demonstrates in depth knowledge of specialty logistics.
• Demonstrates in depth knowledge of transport logistics and Good Manufacturing Practices depot operations.
• Demonstrates knowledge of transport logistics for clinical trial supplies, commercial drugs, live animals, laboratory samples, and emergency parts.
• Demonstrates strong knowledge of the pharmaceutical and life sciences market.
• Demonstrates understanding of regulatory drug development and logistics frameworks.
• Applies ISO and GXP requirements in operations.
• Demonstrates strong business acumen, financial management and profitability focus, and ability to analyze costs and margins.
• Demonstrates executive presence, natural leadership, and strong presentation skills.
• Demonstrates strong sales management capabilities, including sales planning, goal setting, pipeline management, and strategic and consultative selling.
• Demonstrates account management capability and identifies and develops new business opportunities.
• Demonstrates strong customer focus and data acumen.
• Communicates effectively in writing and verbally, and negotiates effectively.
• Uses Microsoft Office applications and Salesforce effectively to support sales operations.

Nice to have

• Certifications in sales or account management.
• Experience with a CRM platform such as Salesforce, HubSpot, or equivalent.

Details

• Full time position.
• Location: Mumbai, India.
• Affiliated company: World Courier (India) Private Limited.