Business Development Manager

Overview

Business Development Manager supporting customer engagement, commercial expansion and project logistics opportunities within the Air & Ocean division.

What you'll do

• Identify and evaluate new business opportunities, customer requirements and market trends within the project logistics sector.
• Assist in developing customer proposals, pricing strategies and commercial presentations.
• Build and maintain strong customer relationships to support long-term business partnerships.
• Contribute to achieving sales targets, revenue objectives and business growth initiatives.
• Act as a key point of contact for customers and stakeholders related to project logistics activities.
• Understand customer operational requirements and support the development of customized logistics solutions.
• Ensure high levels of customer satisfaction through proactive engagement and responsive service support.
• Coordinate customer meetings, business reviews and commercial discussions.
• Collaborate with operations teams to ensure seamless execution of project logistics activities.
• Support coordination related to specialized cargo movements, multimodal transportation and shipment planning.
• Ensure alignment between customer commitments, operational capabilities and project timelines.
• Monitor project progress and support issue resolution and operational escalation management.
• Contribute to process improvements focused on operational efficiency and customer experience.
• Monitor market trends, competitor activities and industry developments within project logistics and freight forwarding sectors.
• Support commercial analysis, business reporting and pipeline management activities.
• Identify opportunities for market expansion, service diversification and strategic customer engagement.
• Assist in maintaining accurate sales forecasts, customer records and business performance reports.
• Provide market insights and operational feedback to support strategic decision-making.
• Work closely with operations, finance, customer service, procurement and project management teams to support business objectives.
• Collaborate with transport partners, vendors, shipping lines and logistics providers where required.
• Support leadership teams in customer engagement and commercial planning activities.
• Ensure adherence to organizational policies, commercial governance standards and operational procedures.
• Support compliance with transportation regulations, documentation standards and contractual requirements.
• Maintain accurate business records, reporting processes and customer documentation.

What you'll need

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Marketing, Engineering or related discipline.
• 4+ years of experience in sales, business development, project logistics or freight forwarding operations.
• Proven experience supporting project logistics, specialized cargo or multimodal transportation activities.
• Strong understanding of Air & Ocean freight forwarding processes, project cargo operations and supply chain management.
• Experience managing customer relationships, commercial proposals and operational coordination activities.
• Strong analytical, organizational and problem-solving capabilities.
• Excellent communication, stakeholder management and negotiation skills.
• Ability to manage multiple priorities within fast-paced operational environments.
• Strong customer-centric mindset and commercial acumen.

Nice to have

• Postgraduate qualification in Business Management, Logistics, Supply Chain or related field.
• Certification in Supply Chain Management, Logistics, Sales or Project Management.
• Exposure to project cargo operations, heavy lift logistics and multimodal transportation frameworks.
• Knowledge of freight forwarding operations, transportation regulations and commercial governance practices.
• Professional Certification in Business Development, Customer Relationship Management or Commercial Operations programs.
• Experience within logistics, transportation, freight forwarding or infrastructure project industries.