Manager - Salesforce Administration and Business Analysis - Pharma

Overview

Manager role on the CRM team responsible for Salesforce platform administration and business analysis for pharma CRM and customer engagement capabilities.

What you'll do

• Administer and support the Salesforce platform, including security, user setup, and core configuration.
• Lead business stakeholder workshops and translate requirements into functional specifications and acceptance criteria.
• Support CRM-related commercial capabilities such as territory management, call reporting, targeting, and account planning.
• Develop reports, dashboards, and KPIs and support CRM data governance, quality, and reconciliation.
• Support and troubleshoot Salesforce integrations and related CRM ecosystem delivery.
• Deliver end-user training, support change management, and participate in CRM governance and continuous improvement.

What you'll need

• 7-10+ years of experience supporting Salesforce CRM platforms with Salesforce administration and business analysis responsibilities.
• Salesforce Administrator Certification required.
• Hands-on Salesforce administration and business analysis experience.
• Experience supporting Salesforce Sales Cloud and related technologies such as Life Sciences Cloud and Data Cloud.
• Experience gathering requirements, facilitating workshops, and documenting business processes and solution delivery needs.
• Experience with CRM integrations, data management, and reporting solutions.
• Knowledge of HCP/HCO engagement, territory management, CRM compliance, and commercial processes.

Details

• Location: Hyderabad, India.
• Work schedule requires full coverage of US Eastern Time business hours (8:00 AM – 5:00 PM ET) and is not a standard India daytime work schedule.