Manager, Software Engineering - Contact Center Pro

Overview

Manager, Software Engineering - Contact Center Pro at ServiceTitan, leading a team of 13–14 engineers building and improving contact center and AI-powered capabilities.

What you'll do

• Coach and develop engineers through feedback and structured growth plans.
• Define and execute quarterly plans for timely, high-quality feature delivery.
• Run agile ceremonies, track key success metrics, and set clear day-to-day priorities.
• Provide hands-on technical leadership for architecture, design, and development best practices.
• Lead code reviews, assess feasibility and risks, and balance engineering trade-offs.
• Build AI tools including AI-powered call evaluation, lead identification, and AI Voice Agents for call overflow and after-hours booking.
• Collaborate cross-functionally with senior leadership, engineering, product, and UX teams.

What you'll need

• 10+ years of software engineering experience.
• 5+ years in engineering leadership roles.
• Proven ability to lead agile teams and drive execution.
• Hands-on experience in .NET/C# (preferred).
• Strong communication and cross-functional collaboration skills.
• Passion for talent development and building high-performance engineering cultures.
• B.S., M.S., or Ph.D. in Computer Science, Engineering, or related field.

Details

• Work mode: US Remote.