Manager - Software Engineering (Digital Commerce) - Salesforce

Overview

Manage teams that design, develop, test, deploy, monitor and support enterprise digital commerce platforms, including Salesforce Commerce Cloud, Salesforce Order Management and Service Cloud.

What you'll do

• Manage teams delivering the design, development, testing, deployment, maintenance, monitoring and support of digital commerce platforms and applications.
• Ensure thoughtful application design, technical quality and alignment with business objectives.
• Build subject matter expertise across ecommerce, order management and customer service platforms.
• Oversee and coordinate delivery across multiple teams.
• Partner with Product Owners, Solution Architects and business stakeholders to establish priorities, refine backlogs and ensure work is appropriately scoped and sequenced.
• Identify dependencies, manage risks and ensure alignment between technical delivery and business roadmaps.
• Balance new capabilities, operational support, technical debt, modernization and platform stability.
• Lead agile delivery practices, including planning, backlog refinement, reviews and retrospectives.
• Establish delivery expectations, monitor team capacity and performance, and drive accountability for commitments.
• Partner with Solution Architects and technical leads to define and adopt enterprise architecture patterns and technology goals.
• Provide oversight of solutions across Salesforce Commerce Cloud, Salesforce OMS and Service Cloud, ensuring integration patterns and technical decisions support scalable, reliable and cost-effective operations.
• Manage, mentor and develop software engineers and technical team members, including coaching, performance feedback, career development, hiring and resource planning.
• Establish and manage quality standards across teams, leveraging automation where possible.
• Ensure application performance, uptime and scale.
• Oversee testing, code quality, security and release management practices.
• Drive resolution of complex defects, integration issues and technical bottlenecks.
• Improve software development lifecycle processes and ensure operational documentation and support playbooks are maintained.
• Oversee the health, availability and performance of production commerce platforms, coordinating incident response, root cause analysis and corrective actions.
• Ensure proactive monitoring and alerting are in place to identify issues before they impact consumers, customer service operations and business stakeholders.
• Collaborate with cross-functional teams to support end-to-end commerce workflows, including product and pricing integrations, cart and checkout, order orchestration, fulfillment, returns, refunds and customer service processes.
• Ensure reliable integration and data flow between commerce platforms and downstream enterprise systems.
• Employ DevOps practices and drive improvements in CI/CD, deployment automation, operational readiness and platform reliability.
• Stay current on ecommerce technology trends and Salesforce platform capabilities, ensuring solutions remain modern, simple and secure.

What you'll need

• Bachelor's degree, applicable certification or equivalent experience.
• Typically 8–12 years of professional experience, including experience leading software engineering or technical delivery teams.
• Strong experience with enterprise ecommerce platforms, preferably Salesforce Commerce Cloud (SFCC).
• Strong understanding of order management systems (OMS), including order orchestration, fulfillment, inventory, returns, refunds and order lifecycle management.
• Experience with Salesforce Order Management or comparable enterprise OMS platforms.
• Experience managing engineering teams responsible for enterprise applications and integrations.
• Strong understanding of ecommerce architecture, including storefront, checkout, payment, order management and fulfillment workflows.
• Experience delivering complex, cross-functional technology initiatives involving multiple platforms and business stakeholders.
• Experience managing agile software development teams, including sprint planning, capacity management, backlog prioritization and delivery forecasting.
• Experience in design and development of enterprise CI/CD processes and DevOps practices.
• Working knowledge of APIs, middleware, event-driven integrations and enterprise system architecture.
• Experience with production support, incident management, root cause analysis and operational monitoring.
• Experience establishing engineering quality standards, automated testing practices and release management processes.
• Strong understanding of SDLC and change management.
• Experience managing technical resources, including hiring, performance management, coaching and career development.
• Excellent project and time management skills.
• Ability to work and collaborate with cross-functional teams and manage partner expectations.
• Ability to influence without direct authority.
• Excellent written and oral communication skills.
• Ability to evaluate processes, drive continuous improvement, foster new ideas and make decisions on complex issues.
• Strong understanding of retail and ecommerce business processes.

Nice to have

• Familiarity with Salesforce Service Cloud and customer service integrations.
• Experience with Salesforce ecosystem technologies and enterprise integrations.
• Experience working with distributed or offshore engineering teams.

Details

• Location: Bangalore, Karnataka, India.
• Work mode: Hybrid.