Marketing Manager (Account Management & Operations)

Overview

Act as the central account manager and operational driver for Google Search marketing in India, connecting internal stakeholders with external agency partners and owning day-to-day account relationships, campaign operations, workflow governance and budgets.

What you'll do

• Act as the primary day-to-day Account Manager for agency partners (creative, media, digital and research), leading the briefing process, scope of work (SOW) management, timeline adherence and agency evaluation.
• Serve as the central point of contact for internal cross-functional teams (Product Marketing, Brand, Legal, PR, Policy), managing expectations, gathering requirements, securing alignment and driving consensus across deliverables.
• Maintain structured communication routines, status meetings, executive updates and relationship management cadences to ensure seamless collaboration between all parties.
• Manage the operational lifecycle of integrated campaigns from brief intake, asset production and multi-channel media deployment to post-campaign reporting.
• Design, implement and maintain scalable operational frameworks, standard operating procedures (SOPs) and approval pipelines to reduce campaign turnaround times.
• Manage campaign budgets, including purchase order (PO) creation, vendor onboarding, contract compliance, invoicing, budget tracking and financial reconciliation.
• Proactively identify operational bottlenecks, resourcing constraints and delivery risks, implementing timely mitigation plans.
• Track and report on operational KPIs, campaign milestones, asset delivery status and agency performance metrics.
• Collaborate with research agencies to ensure consumer insights are operationalized into campaign briefs and product strategies.
• Leverage project management tools and integrate generative AI tools into everyday workflows to automate administrative tasks, optimize reporting and drive operational efficiency.

What you'll need

• Bachelor's degree or equivalent practical experience.
• 6–9 years of experience in Marketing Account Management (e.g., Client Servicing / Account Management at top creative/media agencies) and Marketing Operations within a tech/consumer brand.
• Proven track record of managing multi-agency setups and delivering complex, multi-channel marketing campaigns.

Nice to have

• Proven Account Management Skills: deep expertise in running complex accounts, client servicing, agency management, negotiation and contract/SOW handling.
• Operational Rigor: strong hands-on experience with marketing project management tools, budget management systems and creative production pipelines.
• Stakeholder Management: exceptional interpersonal skills with the ability to influence cross-functional teams and liaise effectively with senior leadership.
• Analytical Mindset: comfortable working with data to evaluate campaign operations, track budgets and optimize workflows.
• Tech & AI Forward: passion for technology and modern digital tools; demonstrated curiosity and ability to quickly adopt AI tools to enhance operational efficiency and productivity.

Details

• Location: Gurugram, India.
• Work mode: Hybrid.