Member of Customer Experience - Instructional Designer

Overview

Design and guide customer education experiences for DevRevU, using AI (Computer) as the primary authoring tool to generate, review, and continuously improve adaptive learning.

What you'll do

• Design customer education experiences across onboarding, product adoption, certifications, workshops, and self-paced learning.
• Work with Product Managers and SMEs to extract expertise and convert it into structured learning.
• Guide Computer to generate first drafts of lessons, labs, quizzes, videos, exercises, and assessments.
• Create prompting frameworks and reusable templates that improve AI-generated content quality.
• Review, refine, and validate AI-generated learning for technical accuracy, clarity, and learner impact.
• Define learning standards, instructional patterns, and quality guidelines across DevRevU.
• Decide when AI is sufficient and when human judgment is required.
• Continuously improve content using learner feedback, analytics, and product updates.
• Experiment with new AI-native approaches to education rather than relying on traditional courseware.

What you'll need

• 3-6 years of experience in instructional design, curriculum development, learning experience design, technical enablement, or customer education.
• Strong understanding of instructional design and adult learning principles.
• Excellent writing and editing skills.
• Experience working and building with generative AI tools such as Claude, Gemini, ChatGPT, or similar.
• Ability to structure ambiguous information into clear learning journeys.
• Comfortable collaborating with engineers, product managers, and customer-facing teams.
• Strong attention to detail and high quality standards.

Nice to have

• Experience building technical training or SaaS product education.
• Experience designing AI-assisted content creation workflows.
• Familiarity with prompt engineering or structured AI authoring.
• Experience with customer education, enablement, certifications, or onboarding programs.

Details

• Location: Bangalore, India.