Middleware - Web & Application Server Administrator

Overview

Second-line (L2) Applications Managed Services Engineer supporting clients' packaged application technologies such as ERP and Middleware, keeping them operating smoothly through proactive monitoring, incident resolution and change execution.

What you'll do

• Proactively monitor, investigate and resolve application-based incidents, service requests and alerts
• Handle second-line support of medium complexity without breaching SLAs
• Update tickets with resolution tasks and log incidents promptly
• Execute changes carefully through the change management process, ensuring they are documented and approved
• Work with automation teams to optimize efforts
• Coach Service desk and L1 teams and lead initial client escalations for operational issues
• Identify problems before they impact client services and contribute to trend analysis reports
• Support project work, execute approved maintenance activities and assist with disaster recovery functions
• Communicate with other teams and clients to extend support where needed

What you'll need

• Hands-on experience managing platforms, including ERP, Middleware and other business-critical software
• Moderate experience in managed services with knowledge of ticketing tools such as ServiceNow
• Ability to handle multiple tasks, execute change management duties and lead troubleshooting processes effectively
• Ability to plan activities and adapt quickly to changing circumstances
• Effective communication skills and the ability to work across different cultures and social groups
• Active listening skills to understand clients' needs and craft a positive client experience
• Capacity to maintain a positive outlook in a pressurized environment and put in extra effort when necessary
• A bachelor's degree in information technology/computing or equivalent work experience

Details

• Location: Hyderabad
• Workplace type: Hybrid