MLL - IBS Specialist

Overview

Role responsible for managing import-related activities for Maersk Line Limited to ensure smooth customer experience and efficient cargo clearance.

What you'll do

• Handle import-related customer requests via email in a timely and professional manner.
• Maintain daily, weekly, and monthly operational reports with high accuracy.
• Review and update existing process SOPs to align with business requirements.
• Collaborate with Frontline Customer Experience (CX) teams via calls and emails to resolve issues and support cargo clearance.
• Follow operational guidelines and identify process improvement opportunities.
• Use analytical skills for reporting, data review, and process analysis.

What you'll need

• Strong communication skills to manage stakeholders effectively.
• Good analytical skills for reporting and process reviews.
• Willingness to work in flexible shifts based on business requirements.
• Ability to adapt quickly to new learnings, tools, and process changes.

Details

• Location: Chennai, India.
• Work schedule includes flexible shifts based on business requirements.