MS Engineer L2, Linux

Overview

NTT DATA is hiring a Cross Technology Managed Services Engineer (L2) to maintain client IT infrastructure and systems.

What you'll do

• Proactively monitor, identify, investigate, and resolve technical incidents and problems.
• Manage work queues, addressing incidents and requests within agreed SLAs.
• Update tickets with actions taken and log issues before they escalate.
• Provide second-level support by collaborating with other teams and clients.
• Execute changes with risk mitigation and contribute to change management documentation.
• Audit incident and request tickets for quality and recommend improvements, including automation tasks.
• Handle client escalations; assist with disaster recovery functions and tests when necessary.

What you'll need

• Moderate-level experience in managed services roles handling cross-technology infrastructure.
• Knowledge of ticketing tools, preferably ServiceNow.
• Familiarity with ITIL processes and experience working with vendors and third parties.
• Proficiency in planning activities and projects with changing circumstances in mind.
• Ability to work longer hours when necessary and adapt to changing circumstances.
• Effective communication skills and ability to work across different cultures and social groups.
• Bachelor’s degree in IT/Computing or equivalent work experience.

Details

• Workplace type: On-site.
• Location: Mumbai, India.