Multifamily Ancillary Services Product Specialist

Overview

Support the management, adoption, rollout, and optimization of multifamily ancillary technology solutions across property and corporate teams.

What you'll do

• Drive adoption of assigned technology products and develop site-level adoption plans.
• Develop standard operating procedures, workflows, job aids, and training resources.
• Resolve user questions and coordinate vendor support for escalated issues.
• Review usage and performance data and intervene through outreach, retraining, or configuration changes.
• Support evaluation, configuration, and rollout of AI-driven leasing and resident engagement tools.
• Lead product configuration, validation, migrations, upgrades, and feature-release rollouts.
• Track vendor tickets, test releases, and gather field feedback for product improvements.

What you'll need

• 2–3 years of experience supporting property technology platforms.
• Experience with platforms such as Yardi RentCafe, RealPage Suite, EliseAI, Knock, or Happy Co.
• Strong Microsoft Excel skills, including formulas, pivot tables, and data analysis tools.
• Strong written and verbal communication skills.
• Experience delivering training or user support to distributed field teams.
• Ability to manage multiple platforms and competing priorities.

Details

• Remote work in the United States.
• Compensation: $63,750–$75,000 per year.