Network Operations Analyst

Overview

Support the operation of a 24/7 global voice and data network by identifying and tracking faults, managing communication and ticketing systems, and resolving issues within SLA time frames.

What you'll do

• Help identify and track network faults.
• Manage communication and ticketing systems.
• Interface with incident management teams.
• Resolve issues within governed SLA time frames.
• Help track network usage capacity in incident and planning situations.
• Under close supervision, use network capacity planning tools to help identify trends that impact business performance.
• Participate in basic network optimization activities to identify opportunities to reduce outage events and MTTR and improve overall performance.
• Complete assigned routine tasks and follow outlined processes and procedures.
• Assist with project-level activities that focus on improving the network operational state and/or NOC efficiency.

Details

• Hybrid role: colleagues are expected to be in their local office or working onsite with clients at least three days per week.
• Office-based teams identify at least one "anchor day" per week for the full team to be together in person.