Network Support Analyst

Overview

Cai is seeking a Network Support Analyst to maintain, configure, monitor, and support server environments while ensuring system security, performance, reliability, and data availability. This is a full-time, remote role.

What you'll do

• Regularly monitor server health, availability, and performance
• Maintain and configure servers to ensure reliable and secure operations
• Apply system patches, software updates, and security updates
• Ensure servers and related systems remain current with the latest approved updates
• Implement and manage backup and recovery plans
• Perform regular backups to maintain data integrity and availability
• Manage user accounts, permissions, and access controls
• Maintain appropriate authentication and authorization mechanisms
• Provide technical support to IT staff and employees
• Troubleshoot and resolve server and system issues in a timely manner
• Document system configurations, maintenance activities, and troubleshooting procedures
• Collaborate with remote team members to maintain a stable technical environment

What you'll need

• Minimum 5 years of relevant experience in server administration
• Strong knowledge of server hardware, operating systems, and supporting software
• Experience managing Windows and/or Linux servers
• Experience with virtualization technologies such as VMware or Hyper-V
• Knowledge of network protocols and services including DNS, DHCP, and TCP/IP
• Experience with server monitoring, system maintenance, patching, and updates
• Experience implementing and managing backup and recovery operations
• Experience managing user accounts, permissions, and access controls
• Strong troubleshooting and problem-solving skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to work effectively in a remote team environment

Nice to have

• Experience administering both Windows and Linux server environments
• Experience supporting both VMware and Hyper-V virtualization platforms
• Knowledge of server security, system hardening, and access-management best practices
• Experience documenting server configurations, operational procedures, and recovery plans

Details

• Employment type: Full time
• Worksite flexibility: Remote
• Physical demands: sedentary work involving sitting or remaining stationary most of the time, with occasional movement around the office; repetitive computer tasks using a mouse, keyboard, and monitor