Ocean Contract Management Senior Specialist

Overview

Responsible for end-to-end execution and maintenance of tenders and contracts for Key Customer accounts, ensuring accurate and timely implementation. The role requires strong commercial understanding, stakeholder management, quality focus, and the ability to independently manage complex customer requirements.

What you'll do

• Understand customer tender and drafting requirements of Key clients and perform/update the tasks and steps in the system without supervision.
• Perform audits of work performed by Sales team members.
• Manage tenders, contracts, amendments, rate updates, and system filings within agreed SLAs.
• Review commercial agreements and ensure accurate contract implementation across relevant systems.
• Handle complex pricing structures, products, currencies, surcharges, and customer-specific exceptions.
• Drive contract quality and Invoice Quality (IQ) through proactive checks, RCA, and preventive actions.
• Collaborate with Sales, Pricing, Product, Customer Experience, and Area teams to resolve implementation issues.
• Support process improvements, automation, governance, and standardization initiatives.
• Act as an SME and support knowledge sharing and coaching within the team.

What you'll need

• Bachelor's degree in Business, Supply Chain, Logistics, Commerce, or a related field.
• 4–7 years of relevant experience in Tender/Contract Management, Pricing, Logistics, Customer Experience, or Supply Chain.
• Good understanding of ocean/logistics products, pricing, and commercial contracts.
• Strong analytical, communication, stakeholder management, and problem-solving skills.
• Advanced MS Excel skills.
• Ability to independently manage complex Key Customer accounts in a fast-paced environment.

Nice to have

• Exposure to SAP, CRM, Salesforce, COPO, AFLS, or similar commercial systems.

Details

• Location: Airoli, India.