Officer, Branch Relationship Manager, Growth, Counsumer Banking Group

Overview

Branch Relationship Manager in Consumer Banking Group at DBS Bank, responsible for acquiring and growing affluent client relationships and AUM in the Ramapuram, Chennai branch catchment.

What you'll do

• Acquire and upgrade quality clients in the branch catchment, with a strong focus on sourcing new affluent clients into the Treasures segment.
• Build and execute an acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate and community engagement.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives, as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth for newly acquired and existing clients.
• Implement and execute product strategies through effective relationship management.
• Develop client trust and loyalty through lifestyle and beyond banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer-level profitability and enhanced client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to the DBS sales process, timely risk reviews and due diligence during onboarding.
• Ensure exemplary service delivery by building appropriate workflows and processes, including doorstep banking.
• Establish DBS as the primary banker for newly acquired clients.
• Establish, manage and grow the AUM of the mapped client segment by acquiring and nurturing clients with AUM of INR 1 M or more.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate with CBG colleagues, service teams and product specialists to meet team objectives through teamwork.
• Work closely with the Line Manager and City/Cluster Head to achieve common team and branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health and Safety standards, security of premises, AML/KYC and ongoing risk reviews.
• Exercise appropriate due diligence while onboarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Details

• Location: Ramapuram, Chennai.
• Job: Product Sales.
• Schedule: Regular employee.
• Employment status: Full time.