Okta Support Engineer

Overview

Operate and support the enterprise Okta Identity and Access Management (IAM) environment, with a focus on production support, user lifecycle management, application onboarding, incident handling, and platform stability. Partner with application, security, and infrastructure teams.

What you'll do

• Provide L2/L3 operational support for the Okta IAM platform.
• Manage joiner, mover, and leaver (JML) user lifecycle processes.
• Support user provisioning and de-provisioning, group memberships, and role assignments.
• Maintain and support Okta Universal Directory, groups, and attribute mappings.
• Perform routine administrative activities in line with IAM policies and controls.
• Support application integrations with Okta using SAML and OIDC/OAuth.
• Assist with new application onboarding, configuration, and troubleshooting.
• Support Single Sign-On (SSO) and Multi-Factor Authentication (MFA) configurations.
• Work with application teams and vendors to resolve authentication and access issues.
• Respond to production incidents related to Okta, SSO, MFA, and access issues.
• Troubleshoot authentication failures, token/session issues, and group and attribute misconfigurations.
• Participate in root cause analysis (RCA) and corrective action implementation.
• Support the on-call rotation, including off-hours and weekend support when required.
• Support platform hygiene, including cleanup of unused users, groups, and apps.
• Assist with access reviews, audits, and compliance activities.
• Monitor Okta logs and alerts for operational and security issues.
• Ensure adherence to security standards and IAM best practices.
• Create and maintain operational runbooks, SOPs, and troubleshooting guides.
• Document standard configurations, known issues, and support procedures.
• Continuously improve operational efficiency through automation and process enhancements.

What you'll need

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 3–6 years of hands-on experience in IAM operations with strong Okta exposure.
• Experience working in enterprise IAM/security operations environments.
• Strong hands-on experience with Okta Administration.
• Strong hands-on experience with Universal Directory, groups, policies, and workflows.
• Experience with SAML, OIDC, and OAuth.
• Experience with SSO and MFA implementations.
• Good understanding of IAM concepts.
• Good understanding of RBAC and least-privilege access.

Nice to have

• Experience with PowerShell or scripting.
• Familiarity with Azure AD/Entra ID.
• Familiarity with ITSM tools; ServiceNow is preferred.

Details

• Location: Hyderabad, India.
• Support the on-call rotation, including off-hours and weekend support when required.