Oliver Wyman – iProcurement Specialist

Overview

Oliver Wyman is hiring an iProcurement Specialist for its India office in Gurugram, supporting the IMEA iProcurement Regional Team Lead. The role runs day-to-day accounts payable and invoice processing for the region, owns payment reporting and trackers, and supports budgeting, forecasting and variance analysis.

What you'll do

• Run the end-to-end invoice, requisition, purchase order and payment lifecycle for IMEA, ensuring supplier invoices are coded, approved and paid accurately and on time.
• Deliver day-to-day accounts payable activity: invoice validation, purchase order and receipt matching, exception handling, credit notes, statement reconciliation and vendor query resolution.
• Support vendor onboarding, master data setup and documentation requirements, keeping records accurate, complete and compliant.
• Manage the department mailbox and shared queues, triaging invoice, requisition and payment queries and responding within agreed service levels.
• Act as the first point of contact for stakeholders across the IMEA offices, resolving routine queries and keeping requesters informed of status.
• Own escalations end to end, influencing without authority, holding evidence-based conversations with senior stakeholders on payment delays, non-compliant requests and policy requirements, and bringing material risks to the Lead and OS Regional Manager.
• Partner with onshore and offshore Finance and accounts payable teams, vendors and MMC shared service teams to unblock issues across geographies and time zones.
• Act as the Lead's right hand, providing day-to-day support and covering agreed activities during absence within defined limits of authority.
• Maintain iProcurement trackers, dashboards and aged-item reports giving clear visibility of invoice status, payment risks, blocked items, vendor issues and forecast spend.
• Support department budgeting, forecasting and spend analysis, consolidating invoice and purchase order data, tracking actuals against budget, and flagging variances, trends and exceptions.
• Prepare status updates, management information packs and briefings for the Regional Team Lead, Office Services Manager, Finance teams and senior stakeholders.
• Monitor adherence to company finance and procurement policies, approval controls, documentation requirements and audit trails.
• Identify recurring issues, root causes and process gaps, and propose practical improvements that reduce payment cycle times and rework.
• Support onboarding, training and knowledge transfer on iProcurement tools, procedures, payment requirements and best practices across OW IMEA.
• Maintain process documentation, escalation logs and handover notes so service holds up during absence, leave or changes in geographic remit.
• Handle sensitive stakeholder, vendor and financial information with confidentiality and discretion at all times.

What you'll need

• At least 3 years of relevant experience in accounts payable, invoice processing, procurement operations or Finance shared services within a corporate environment.
• Practical experience managing the full accounts payable lifecycle, including invoice processing and coding, purchase order and receipt matching, approval workflows, payment processing and vendor reconciliations.
• Proven experience managing internal stakeholders, including senior stakeholders, and handling sensitive or challenging conversations when issues require escalation.
• Experience preparing and maintaining operational trackers, dashboards, aged-item reports, payment status reports and spend analysis.
• Experience supporting budgeting, forecasting, spend tracking and variance analysis.
• Experience working with Finance ERP, procurement or payment systems.
• Experience with Oracle and/or iProcurement.
• Strong Microsoft Excel skills, including reconciliations, lookups, pivot tables, trackers, dashboards and spend analysis.
• Proficiency in Microsoft Outlook, Word and PowerPoint.
• Strong numerical and analytical skills, with excellent attention to detail and a focus on accuracy and follow-through.
• Excellent written and verbal communication skills in English.
• Strong stakeholder management skills and the ability to build relationships across levels, cultures and geographies.
• Confidence and credibility when working with senior stakeholders, including explaining and reinforcing process and policy requirements constructively.
• Strong judgement in distinguishing issues that can be resolved independently from those requiring escalation.
• Highly organized and able to manage multiple priorities, deadlines and stakeholder requirements simultaneously.
• Calm, pragmatic and solution-oriented when working under pressure.
• High levels of integrity and discretion when handling confidential financial, vendor and stakeholder information.

Nice to have

• Experience working with onshore and offshore Finance and accounts payable teams across multiple geographies and time zones.
• Experience in management consultancy, professional services or financial services.
• Exposure to process improvement or automation initiatives in a finance operations environment.
• Team management experience.
• Experience supporting India, Middle East and Africa locations.

Details

• Location: Gurugram, India.
• Hybrid work: colleagues are expected to be in their local office or working onsite with clients at least three days per week, with one anchor day per week for office-based teams.
• Opportunity to travel to Dubai and other office and event locations.