Overview
Operations Associate to support customers through email and other text-based channels, ensuring timely and effective resolution of enquiries, while assisting with basic operational and compliance-related tasks.
What you'll do
- Respond to customer enquiries via email and other text-based channels.
- Provide clear, accurate support aligned to service standards.
- Own customer queries from first contact through to resolution, escalating when needed.
- Follow structured operational processes to complete customer, account, or case activities.
- Support basic compliance tasks across Fraud, CDD onboarding, and Screening (after training).
- Review customer information and documentation to ensure completeness, accuracy, and suitability for processing.
- Identify anomalies and escalate exceptions such as potential fraud or screening concerns.
What you'll need
- Experience in a customer-facing role, ideally in a regulated environment such as financial services, fintech, payments, technology, operations, customer support, or similar.
- Experience supporting customers through email, live chat, ticketing systems, or other written/text-based channels.
- Strong written and verbal communication skills to explain information clearly and professionally.
- Business-level proficiency in English (written and verbal).
- High attention to detail when reviewing customer information, documentation, and operational tasks.
- Strong ownership of the customer experience and focus on doing the right thing for customers and the business.
- Ability to manage multiple tasks, switch priorities, and stay organized in a fast-paced environment.
Read the full description and apply on the company’s own careers page.
