Overview
Operations Manager responsible for coaching and supervising Team Leaders and ensuring client service and financial expectations are met.
What you'll do
- Analyze and maintain client Service Level Agreements and implement improvement plans.
- Oversee transaction monitoring and suspicious activity review processes.
- Maximize revenue and support financial goals through forecasting, budgeting, and hour data collection.
- Select, train, develop, and manage direct reports and plan/assign work.
- Review operational reports including attendance adherence, PFP, client scorecard, and metrics management.
- Run regular one-on-ones and provide ongoing coaching; resolve employee relations issues.
- Lead cross-functional meetings and partner with client stakeholders on action plans.
What you'll need
- More than 7 years of experience with at least 2 years of progressive management experience (preferred).
- Associate’s degree in a related field (preferred).
- Experience with KYC/EDD/CDD and sanctions & PEP screening plus strong AML regulations knowledge.
- Strong ability to coach, develop action plans, and provide effective feedback.
- Demonstrated ability to analyze and improve work processes.
- Excellent written and verbal communication skills.
- Willingness to work a flexible schedule.
Details
- Employment type: Full time.
- Location: IND Gurugram (2nd Flr, RMZ Infinity, Plot No. 15, Phase IV, Udyog Vihar, Gurugram).
Read the full description and apply on the company’s own careers page.
