Operations Manager

Overview

Operations Manager to lead business banking and institutional banking operations delivered from India. Accountable for customer outcomes, operational performance, people capability, risk/control management, stakeholder engagement, and transformation across an operational services portfolio.

What you'll do

• Lead a portfolio of business banking and institutional banking operational services with accountability for service, quality, productivity, customer outcomes, and risk performance.
• Manage delivery across banking processes and sub-processes including onboarding, account servicing, payments, and lending-related operations.
• Lead operations leaders and specialist teams through objectives, coaching, succession planning, cross-skilling, and workforce planning.
• Use service, volume, capacity, ageing, quality, and risk information to manage priorities and address backlogs.
• Own operational risk and control performance including incident response, control assurance, issue management, remediation, and audit support.
• Lead transformation/operational excellence initiatives and identify automation, analytics, and AI opportunities.

What you'll need

• Minimum 12 years' experience in banking, financial services, client service, or a comparable regulated operations environment.
• Strong leadership experience in a regulated banking, financial services, or operations environment.
• Good understanding of business banking and/or institutional banking clients, products, servicing models, and operational risk.
• Ability to lead multiple operational processes and manage service pressure across competing priorities.
• Strong stakeholder management and influencing skills across business, product, technology, risk, and senior leadership groups.
• Demonstrated delivery of operational excellence and transformation including automation/AI-enabled or agentic solutions with measurable outcomes.

Details

• Location: Bangalore - Manyata Tech Park Road.