Operations Processor

Overview

An Operations Processor performs moderately complex operational, administrative, and customer support activities within established procedures and service standards, researching and resolving processing issues and coordinating assigned workflow.

What you'll do

• Complete moderately complex operational, administrative, and customer support activities within established procedures and service standards
• Collect, validate, and organize operational data and prepare routine reports, records, and system inputs
• Research discrepancies and resolve non-routine processing issues within defined authority; escalate exceptions that require interpretation
• Coordinate assigned workflow activities and monitor work through completion to support service and quality objectives
• Apply working knowledge of policies, procedures, controls, and internal systems to complete low-to-medium risk tasks
• Provide information and procedural guidance to colleagues and authorized internal customers
• Exercise judgment under moderate supervision to prioritize short-to-medium-term work and meet deadlines
• Identify and recommend improvements to team processes, workflow organization, and quality checks

What you'll need

• 1+ year of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in Home Lending, Home Mortgage, Mortgage Operations, Loan Processing, or document review
• Hands-on experience reviewing and validating loan or mortgage-related documents
• Strong attention to detail with the ability to identify discrepancies and incomplete information

Nice to have

• Experience applying critical thinking, problem solving, and decision-making to operational issues and exceptions
• Ability to use data analysis and strategic thinking to identify trends, evaluate alternatives, and recommend operational improvements
• Experience supporting customer service delivery and using customer needs to inform operational decisions
• Knowledge of quality assurance practices and operational risk awareness
• Experience prioritizing work and organizing operational or administrative workflows
• Ability to collaborate effectively with colleagues and partners to achieve operational objectives
• Ability to maintain accountability and adapt effectively when managing changing operational priorities and challenges

Details

• Location: Hyderabad, India
• Job expectations: ability to work a flexible shift from 1:30 PM to 10:00 PM
• Posting end date: 8 Nov 2026