Overview
Lead Order Management & Billing to own and scale the order-to-invoice operating model, systems, and controls, and to drive accurate, audit-ready execution across the OTC lifecycle.
What you'll do
- Own day-to-day Order Management and Billing operations from order processing through billing and invoice delivery.
- Run the daily operating cadence with BPO/external teams, managing queue prioritization, service levels, and escalations.
- Build and manage BPO enablement, including SOPs, training, assessments, feedback loops, and gap closure.
- Define governance, service levels, quality reviews, and performance expectations for internal and external workflows.
- Identify and implement process, system, AI, and automation improvements to increase touchless processing and reduce billing issues.
- Own operational controls and segregation of duties across approvals, reconciliations, exceptions, documentation, and accountability.
- Own month-end billing and usage completeness and monitor operational performance metrics and root-cause corrective actions.
What you'll need
- 10+ years of progressive experience across Order-to-Cash, Order Management, and Billing Operations in SaaS/enterprise/high-growth environments.
- 5+ years leading operational delivery across Global Shared Services or internal teams.
- Expert understanding of enterprise SaaS Order-to-Cash processes across subscription, usage-based, and complex monetization models.
- Hands-on experience with CPQ, ERP, billing, and payment platforms such as Salesforce, Oracle Fusion, NetSuite, Stripe, or Metronome.
- Knowledge of ASC 606 and experience with month-end close, billing/usage reconciliations, and SOX controls.
- Proven experience owning core OTC processes including order review, provisioning readiness, invoicing, credits/rebills, reconciliations, and exception management.
Details
- Based in San Francisco, CA.
- Hybrid work model: 3 days in the office per week.
Read the full description and apply on the company’s own careers page.
