Order to Cash Operations Associate

Overview

Order to Cash Operations Associate in Accenture's Finance Operations vertical, handling cash application, receivables and the invoice-to-cash cycle from customer inquiry and sales order through delivery and invoicing.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Process unapplied cash and reconcile suspense accounts in cash application, from payment receipt to finalization.
• Maintain bad debt reserves and allowances, prepare Accounts Receivable reporting.
• Post and reconcile Accounts Receivable activity to the general ledger.
• Solve queries related to cash applications and coordinate with customers.

What you'll need

• BCom, Master of Business Administration or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application and reconciliation.
• Ability to maintain and update customer master data including billing addresses, payment terms and contact details.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging, including capturing reason codes, supporting documentation and routing to relevant teams.
• Exposure to collections workflows including dunning letters, customer statements and payment reminder sequences.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Microsoft Office Suite and Microsoft Excel.
• Skills in Sales Order Processing, Billing Processing, Invoice Processing, Accounts Receivable Ledger Maintenance, Cash Application, Collections Processing, Credit Management and Assessment, and Billing and Revenue Management.
• Key Performance Indicators (KPI) and Performance Measurement, Analysis and Improvement.
• Written and verbal communication, agility for quick learning, and ability to perform under pressure.

Details

• Location: Gurugram.
• May require working in rotational shifts.