Order to Cash Operations Associate

Overview

Order to Cash Operations Associate in Accenture's Finance Operations vertical, handling cash application, billing, invoicing and accounts receivable activity from customer inquiry and sales order through to invoicing and collections.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Solve queries related to cash applications and coordinate with customers.
• Apply unapplied cash and reconcile suspense accounts in cash application, processing items from payment receipt to finalization.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Maintain bad debt reserves and allowances.
• Prepare Accounts Receivable reporting and post and reconcile Accounts Receivable activity to the general ledger.
• Maintain and update customer master data, including billing addresses, payment terms and contact details.
• Log disputes and deductions, capturing reason codes and supporting documentation and routing them to relevant teams.
• Work collections workflows including dunning letters, customer statements and payment reminder sequences.
• Identify bad debt and follow the escalation process for write-off recommendations.

What you'll need

• BCom, Master of Business Administration or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application and reconciliation.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging.
• Exposure to collections workflows.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Microsoft Office Suite and Microsoft Excel.
• Skills in Sales Order Processing, Billing Processing, Invoice Processing, Accounts Receivable Ledger Maintenance, Cash Application, Collections Processing, Credit management and assessment, and Accounts Receivable (AR) / Order to Cash (OTC).
• Written and verbal communication.
• Agility for quick learning and ability to perform under pressure.

Details

• Location: Gurugram.
• Work may require rotational shifts.