Order to Cash Operations Associate

Overview

Order to Cash Operations Associate in Accenture's Finance Operations vertical, handling cash application, receivables and collections across the invoice-to-cash cycle.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Process unapplied cash and reconcile suspense accounts from payment receipt to finalization.
• Maintain bad debt reserves and allowances, and prepare Accounts Receivable reporting.
• Post and reconcile Accounts Receivable activity to the general ledger.
• Maintain and update customer master data including billing addresses, payment terms and contact details.
• Log disputes and deductions, capturing reason codes and supporting documentation and routing them to relevant teams.
• Support collections workflows including dunning letters, customer statements and payment reminder sequences.
• Identify bad debt and follow the escalation process for write-off recommendations.
• Solve routine problems largely through precedent and referral to general guidelines, as an individual contributor within a team.

What you'll need

• BCom, Master of Business Administration or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle, including invoice generation, delivery, collections, cash application and reconciliation.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging, including capturing reason codes and supporting documentation.
• Exposure to collections workflows including dunning letters, customer statements and payment reminders.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Skills in Microsoft Office Suite, Microsoft Excel, Sales Order Processing, Billing Processing, Invoice Processing, Accounts Receivable Ledger Maintenance, Cash Application, Collections Processing, Credit Management and Assessment, and Key Performance Indicators (KPI).
• Written and verbal communication, agility for quick learning and ability to perform under pressure.

Details

• Location: Gurugram.
• This role may require working in rotational shifts.