Packaged/SaaS Application Engineer

Overview

Configure and support packaged or SaaS applications to meet evolving business requirements, manage features and release processes, and ensure system stability and performance. This is an SME role leading a team and mentoring junior members.

What you'll do

• Act as an SME, collaborate with and manage the team, and take responsibility for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Lead efforts to identify and implement process improvements that enhance application performance and user experience.
• Mentor junior team members to support their professional growth and knowledge sharing.
• Coordinate cross-functional communication to align project objectives and deliverables.
• Configure and manage Splunk environments to support enterprise-level applications.
• Perform system monitoring, log management, and troubleshooting using Splunk tools.
• Integrate Splunk with various data sources and third-party applications to enhance data visibility.
• Use scripting and automation to streamline administrative tasks within Splunk.
• Apply security best practices and compliance requirements related to application monitoring.

What you'll need

• Minimum 7.5 years of experience is required.
• Must have proficiency in Splunk Administration.
• Strong knowledge of system monitoring, log management, and troubleshooting using Splunk tools.
• 15 years full time education is required.

Nice to have

• Familiarity with scripting and automation.
• Understanding of security best practices and compliance requirements related to application monitoring.

Details

• Location: Bengaluru office.