Payroll Operations Specialist

Overview

Own the compliance infrastructure that keeps customers' payroll operations running, covering state registrations, employer accounts, workers' compensation and business registrations.

What you'll do

• Own end-to-end workflows across assigned areas, including state registrations, employer account maintenance, workers' compensation, Foreign Qualification (FQAL), Registered Agent Administration (RAA), Statements of Information (SOI), and related requirements.
• Research state and local requirements and determine the steps needed to establish and maintain employer accounts, business registrations, and coverage.
• Work directly with government agencies, insurance carriers, brokers, and third-party partners to establish accounts, obtain information, and resolve issues.
• Manage account, registration, and policy lifecycle changes, including registrations, updates, state additions, renewals, audits, transfers, and closures.
• Investigate and resolve registration, account access, policy, coverage, and other operational issues.
• Maintain accurate customer records, credentials, documentation, deadlines, and status tracking.
• Communicate requirements, blockers, timelines, and next steps clearly to customers and internal partners.
• Identify recurring issues and improve processes, documentation, controls, and automation.
• Manage a high-volume workload while prioritizing time-sensitive and high-risk work.
• Support other Payroll Operations initiatives and duties as business and team needs evolve.

What you'll need

• 2+ years of experience in payroll operations, state or business registrations, workers' compensation, insurance operations, compliance operations, or a related field.
• Strong ownership and ability to manage work from intake through resolution with limited oversight.
• Strong research and problem-solving skills, including navigating unfamiliar state requirements, agency websites, and carrier systems.
• Excellent attention to detail with the ability to manage multiple deadlines and workflows.
• Strong written and verbal communication skills with a customer-focused approach.
• Comfortable working directly with government agencies, carriers, vendors, and cross-functional partners.
• Curiosity and willingness to develop deep subject-matter expertise.

Nice to have

• Experience with multi-state employer or business registrations and account maintenance.
• Experience with workers' compensation policy administration, renewals, audits, or carrier relationships.
• Experience with FQAL, RAA, SOI, or other business compliance filings.
• Experience in payroll, fintech, PEO, benefits, insurance, or another high-growth operational environment.

Details

• Location: San Francisco, CA; New York, NY; Portland, OR; or remote within Canada or United States.