Principal Architect, Service Now

Overview

Principal Architect for the ServiceNow platform within Corporate Applications Technology under Global Engineering, responsible for the overall technical vision, architecture and integrity of the platform, working with the Lead ServiceNow Platform Architect, IT leadership, business stakeholders and engineering teams.

What you'll do

• Define and evolve the ServiceNow platform architecture with the Lead ServiceNow Platform Architect, aligning technical decisions with enterprise architecture, technology strategy and business objectives.
• Translate complex requirements into secure, scalable and maintainable solutions, establishing reusable architectural patterns across applications, data, integrations, security and automation.
• Provide architectural guidance across ITSM, ITOM, ITAM, IRM, SecOps, HRSD, DevOps and custom applications.
• Evaluate new ServiceNow releases, features, products and capabilities, recommending adoption based on business value, architectural fit and risk.
• Provide architectural leadership for platform upgrades and modernization, increasing adoption of strategic and native capabilities while reducing legacy customization.
• Stay current with ServiceNow innovation and industry trends, contributing to the platform technology roadmap and its ongoing evolution.
• Define and enforce architecture principles, technical standards, design patterns and engineering guardrails through architecture and design reviews.
• Champion configuration-first and out-of-the-box approaches, reducing unnecessary customization, technical debt, complexity and architectural risk.
• Promote consistent engineering practices and provide architectural guidance to internal teams and implementation partners.
• Design ServiceNow solutions for complex business requirements while maintaining platform integrity, scalability, security, performance and maintainability.
• Define architecture for enterprise integrations, APIs, MID Servers, data flows and automation, establishing reusable patterns that improve consistency and accelerate delivery.
• Partner with Information Security, Risk, Privacy and Compliance teams to embed security, privacy, resiliency, auditability and regulatory requirements into platform architecture.
• Assess security and architectural implications of new applications, integrations, plugins and capabilities, ensuring alignment with enterprise technology and security standards.
• Ensure platform architecture supports enterprise requirements for availability, reliability, scalability, performance and recoverability.
• Provide architectural direction for complex platform, integration and performance challenges.
• Partner with engineering and operations teams to continuously improve platform health, resilience and maintainability.
• Serve as a trusted technical advisor, working with the Lead ServiceNow Platform Architect and Platform Engineering Leads to maintain a cohesive enterprise-wide architectural direction.
• Collaborate across Enterprise Architecture, Information Security, Infrastructure, Product Management, Engineering and business teams.
• Guide technical teams and clearly communicate architecture decisions, options, risks and trade-offs to technical and non-technical stakeholders.

What you'll need

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business or a related field.
• 15+ years of IT experience, including significant ServiceNow architecture, engineering or solution design experience.
• 5+ years as a ServiceNow Architect in a large enterprise environment.
• Strong knowledge of ServiceNow architecture, configuration, application development, integrations, data and security.
• Experience with REST/SOAP APIs, MID Servers and enterprise integrations.
• Experience establishing architecture standards, design patterns, governance and engineering guardrails.
• Strong understanding of ITSM/ITIL, security, privacy, risk and enterprise technology practices.
• Ability to translate complex business needs into pragmatic, scalable technical solutions.
• Strong communication and influencing skills across technology and business stakeholders.

Nice to have

• Experience in financial services or another highly regulated industry.
• Experience across ServiceNow products such as ITSM, ITOM, ITAM, IRM, SecOps, HRSD and DevOps.
• Experience with enterprise-scale ServiceNow modernization or transformation.
• ServiceNow CSA certification; CIS, CAD or CTA certifications preferred.

Details

• Location: Pune, India.
• Experience range: 15+ years; role level: Principal, Arch Solutions.