Overview
Lead long-term product strategy and platform architecture for HighLevel Knowledge Bases and Ask AI, a grounded intelligence layer for dependable AI interactions.
What you'll do
- Define and drive the long-term vision, strategy, roadmap, and platform architecture.
- Own the complete Ask AI experience across chat, voice, memory, templates, tasks, tools, actions, and lifecycle management.
- Own the Knowledge Base platform from ingestion through retrieval, citations, freshness, versioning, testing, permissions, and observability.
- Establish product principles for grounded answers, tool/agent selection, approvals, execution, failures, and results communication.
- Create a shared context model spanning identity, permissions, business profile, memory, Knowledge Bases, and previous tool outputs.
- Develop evaluation architecture and test datasets, and set quality/outcome metrics across the funnel.
- Partner cross-functionally (AI/engineering, platform/infrastructure, Security/Legal/Privacy/Trust, Finance, Sales/GTM, Support) to deliver trusted, scalable AI product experiences.
What you'll need
- 12+ years of product management experience owning complex B2B SaaS or AI-platform products.
- Experience defining strategy across multiple teams with measurable customer and commercial outcomes.
- Experience building production AI products combining answers, context, tools, workflows, and actions.
- Technical fluency across retrieval, ingestion/parsing, embeddings/vector search, re-ranking/source attribution, and knowledge freshness lifecycle management.
- Strong systems thinking connecting identity, permissions, agency/location context, CRM data, Knowledge Bases, memory, tools, workflows, and billing/reporting.
- Strong judgment around AI evaluation, including how retrieval, answers, plans, tools/actions, artifacts, and memory are tested and monitored.
Read the full description and apply on the company’s own careers page.
