ProdOps Engineer 3

Overview

Production Operations Engineer 3 (ProdOps/SRE) supporting and stabilizing large-scale production systems in a 24/7 environment.

What you'll do

• Own and manage critical and high production incidents end-to-end.
• Participate in SWARM/Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks and maintain runbooks, SOPs, dashboards, and alerts.
• Handle customer-facing communications during incidents.

What you'll need

• 6+ years’ experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer-facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments.
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills.
• Ability to write and review operational automation using Go/Python/Shell/Perl.

Details

• Location: Bangalore (Hybrid).
• Shift: 24/7 rotational shifts including night shifts and weekend on-call.
• Employment type: Production Operations Engineer 3 – P3.