Product Manager

Overview

Product Manager on the Webex Customer Experience Solutions team, setting product direction and leading delivery of customer-facing features with engineering, design, data, go-to-market and operations partners.

What you'll do

• Own the near-term vision and prioritized roadmap, aligned to broader business and product strategy.
• Translate customer problems, market shifts, technology opportunities and operating constraints into clear product outcomes, requirements and sequencing decisions.
• Develop business cases and success measures that connect feature investments to customer adoption, commercial value, reliability and strategic goals.
• Build direct relationships with customers, partners and internal field teams; synthesize feedback across research, support, usage and market inputs.
• Validate early product concepts with customers and partners, and use the evidence to refine problem statements, product direction and roadmap decisions.
• Monitor industry trends, customer expectations and competitive signals to identify opportunities, risks and needed adjustments to product strategy.
• Formulate the right business questions, use data to inform decisions, and connect project outcomes to meaningful metrics for the product area.
• Make and explain tradeoffs between customer needs, commercial priorities, product quality and delivery capacity.
• Partner closely with engineering and design to define specifications, resolve technical and design tradeoffs, and deliver high-quality releases.
• Assess release readiness across functional, technical, customer and business criteria, and make clear decisions on whether a release meets the required bar.
• Manage the lifecycle from discovery through launch and iteration, including readiness with sales, marketing, customer success, support and operations.
• Define and monitor adoption, workflow-efficiency, quality and customer-impact measures after launch, and use results to guide follow-on investment and iteration.
• Align with Product stakeholders, anticipate concerns, and build plans that balance their needs while maintaining product direction.
• Engage senior internal leaders and customers to shape positioning, gain buy-in, communicate roadmap choices and resolve escalations.
• Mentor and support more junior PMs through informal coaching, stronger product artifacts and practical delivery guidance.

What you'll need

• Bachelor's degree in Engineering, Computer Science, Business, or equivalent practical experience.
• 10 or more years of product management, product lifecycle management, solution architecture, or closely related experience in enterprise software, SaaS, communications or customer experience products.
• Demonstrated ownership of a product roadmap or substantial product area, including prioritization, requirements, delivery, launch and post-launch iteration.
• Experience translating customer needs and business goals into actionable product specifications, investment choices and measurable outcomes.
• Strong analytical judgment, including the ability to use data, customer feedback and operational evidence to make product decisions.
• Proven ability to influence engineering, design, sales, customer success and operations partners in a matrixed environment without direct authority.
• Executive communication skills, including concise roadmap, tradeoff and business-case presentations for internal and customer audiences.
• Experience defining product quality, adoption, commercial, reliability and customer-success measures and using them to guide investment decisions.

Nice to have

• Experience with contact center, customer experience, communications, workflow automation, data and analytics, or AI-enabled enterprise software.
• Experience working with enterprise customers, strategic partners and globally distributed product and engineering teams.
• Experience applying AI tools to enhance product insight, execution quality and decision-making.

Details

• Location: Bangalore, India.