Product Manager

Overview

Own the strategy, roadmap and end-to-end delivery of high-impact digital, AI and automation products that improve processes across Visa's Client Services.

What you'll do

• Own the product vision, strategy, roadmap and lifecycle for digital, AI and automation products within a defined Client Services product area or process domain, including discovery, user research, business cases, requirements, prioritization, responsible AI and risk controls, experimentation, launch, adoption and continuous improvement.
• Drive cross-functional collaboration across business, product, technology, operations, design, data science, risk, legal, compliance and regional teams; influence stakeholders and resolve trade-offs to maintain delivery momentum.
• Develop fluency in the payments ecosystem and Client Services capabilities, workflows, systems, data, controls and operational dependencies to inform product strategy and execution across multiple process areas.
• Define measurable product outcomes and KPIs; monitor adoption, user experience, operational performance, model quality, risk and value realization; and use data and feedback to guide prioritization and investment decisions.
• Apply rigorous critical thinking and systems thinking to ambiguous, complex, multi-dependency Client Services challenges: frame problems, test assumptions, synthesize qualitative and quantitative evidence, evaluate alternatives and risks, make sound product decisions, and articulate the rationale and expected business impact.
• Lead the development of AI-enabled products in partnership with engineering and data science, including use-case selection, rapid prototyping, data and model readiness, evaluation criteria, human oversight, privacy and security controls, production deployment, observability and ongoing performance monitoring.
• Shape and deliver incident-management platform capabilities and workflow solutions that improve detection, intake, triage, escalation, collaboration, resolution, communications, reporting and post-incident learning across Client Services.
• Communicate product strategy, investment rationale, delivery status, risks, dependencies and performance insights to senior stakeholders and leadership, escalating to executive sponsors as needed.

What you'll need

• 5 or more years of relevant product management experience with a Bachelor's Degree, or 3 or more years with an Advanced Degree (e.g., MBA, MS), including end-to-end ownership of complex digital, platform, automation or AI-enabled products from discovery through launch and optimization.
• Required: Demonstrated critical-thinking, analytical judgment and structured problem-solving skills, with the ability to independently frame ambiguous business problems, challenge assumptions, evaluate qualitative and quantitative evidence, assess options and risks, and translate insights into product strategy, decisions and clear requirements.
• Required: Demonstrated experience using AI technologies to build products, including identifying viable use cases, creating or directing prototypes, defining data and model requirements, establishing evaluation and success metrics, partnering with engineering and data science to productionize solutions, and applying responsible AI, privacy, security and human-oversight practices.
• Required: Experience with generative AI and/or agentic AI.
• Required: Experience using or building incident-management platforms and solutions, including defining workflows, product requirements, integrations, service-level measures, dashboards, and capabilities supporting incident intake, triage, escalation, resolution, communication and post-incident improvement.
• Experience in product management, product ownership, business process analysis or sales operations.
• Experience applying Agile principles across design, development, testing and product management, including leading large Scrum teams.
• Experience developing software capabilities to support sales, service or customer relationship management functions.
• Experience managing and implementing complex projects directly or through supervision.
• Experience working in cross-functional teams to implement and assess operational impact of process changes.
• Experience soliciting and translating user feedback to inform product development.
• Experience driving product development with high velocity and quality.
• Experience in project management techniques, methodologies and best practices such as Agile.

Nice to have

• 7 or more years of relevant work experience with a Bachelor's Degree, or at least 4 years with an Advanced degree (e.g. Masters, MBA, JD, MD), or 2 years with a PhD.
• Proven experience owning complex enterprise software, workflow, platform, automation or AI products with multiple integrations, stakeholder groups and operational dependencies.
• Strong technical acumen across enterprise systems, APIs, data architecture, cloud services, AI/ML concepts, model evaluation and production monitoring, with the ability to make informed feasibility and trade-off decisions.
• Ability to explain complex business and technical concepts to broad audiences in an approachable way.
• Strategic mindset with systems thinking, strong product judgment, and the ability to balance client value, operational impact, technical feasibility, risk and investment trade-offs.
• Knowledge of payment systems (e.g. card networks, ACH) and banking.
• Strong product execution and program leadership skills, with a record of delivering complex, multi-team, multi-region and multi-dependency initiatives and managing risks, milestones and value realization.
• Strong communication and stakeholder management skills.
• Ability to influence, negotiate and drive results in complex, multi-dependency environments, ensuring timelines are adhered to and risks are called out early.
• Strong customer-centric mindset.
• Experience redesigning and digitizing end-to-end service or operational processes using journey mapping, process analysis, controls and change-management practices.
• 6 or more years of work experience with a Bachelor's Degree, or 4 or more years of relevant experience with an Advanced Degree, or up to 3 years with a PhD.
• Agile certifications such as CSM and CSPO, or their equivalent.
• Experience working with issuers and clients in the financial services industry or high-growth technology companies.
• Experience in product management in payments, common services, and identity and access management.
• Experience in API development using SOAP or REST, JSON and XML.
• Experience in API security, security standards, data encryption and HSMs.
• Experience managing cross-functional teams in global, highly matrixed organizations.
• Experience developing and executing product strategies that drive adoption and revenue growth.

Details

• Location: Bengaluru, India.