Product Specialist – Data Navigator

Overview

Support the Data Solutions product group by managing product requests, contributing to product design and maintenance, analyzing product issues, and creating product documentation and education for stakeholders.

What you'll do

• Manage the group's daily inflow of product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests, referencing supporting documentation.
• Assist product owners in spec'ing and designing products that capture market share in the financial data investments space.
• Contribute to departmental product development projects.
• Identify recurring issues and requests and make recommendations for feature enhancements.
• Collect metrics for product usage, reported issues, time to first response, and time to resolution.
• Identify areas for improvement of product support.
• Create and maintain support and troubleshooting documentation.
• Regularly share Data Solutions product best practices with stakeholders.

What you'll need

• Bachelor's or master's degree in computer science, engineering, information systems and/or finance.
• 2 to 6 years of experience.
• Led documentation strategy and execution for the Data Navigator product suite, aligning deliverables with product roadmaps and release schedules.
• Design and implement DITA-based structured authoring and information architecture frameworks to improve content reuse, consistency, and localization readiness.
• Author and maintain user guides, implementation guides, API documentation, developer guides, Python reference manuals, installation guides, and release notes.
• Collaborate with Product Management, Engineering, and QA teams to ensure documentation accuracy through feature validation, GUI testing, and sprint participation.
• Manage documentation publishing workflows using Git, Perforce, and internal documentation portals.
• Establish documentation standards, templates, style guides, and review processes, improving content quality and reducing review cycle times.
• Mentor and coach junior technical writers, providing editorial guidance and fostering best practices in technical communication.
• Coordinate documentation delivery across multiple releases, ensuring timely publication of customer-facing and developer-focused content.
• Participate in Agile ceremonies, sprint reviews, and release readiness activities to maintain alignment with product development milestones.
• Log design and troubleshooting.
• Experience working in Unix / Linux environments.
• SQL and other RDBMS platforms.
• Programmatic APIs.
• Specification writing and technical documentation.
• FQL, Kibana, Jenkins and GitHub.
• Intermediate Python knowledge, R, Matlab.
• Testing using Postman and CI/CD tools such as Jenkins.
• Ability to understand a complicated technical product line while managing the complicated business rules surrounding these products.
• Functional understanding of enterprise data delivery solutions.
• Functional understanding of software development cycles.
• Proficient in Microsoft Office applications (Excel, Word and PowerPoint).
• Strong organizational skills to juggle multiple tasks.
• Attention to detail along with the ability to see the big picture.
• Ability to work on multiple projects with shifting priorities.
• Self-disciplined and motivated work ethic.

Nice to have

• Knowledge of financial databases used in financial markets.
• Knowledge of product development life cycle from ideation to go-to-market.
• Technical specification writing or maintenance experience of tools, enhancements, or products.
• Ability to learn automation frameworks and conceptualization.
• Ability to work independently and collaboratively with team members in other offices.
• Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg.
• Ability to learn project management software and to work in an Agile environment.

Details

• Location: Hyderabad, India.