Senior Product Specialist - Adoption

Overview

Senior Product Specialist - Adoption is a customer-facing role focused on helping customers adopt Zenoti solutions through requirements, demos, pilots, configuration, and issue resolution.

What you'll do

• Work with customers to define requirements and support adoption of Zenoti solutions.
• Drive demos, walk-throughs, and solution reviews with customers.
• Design and set up proof of concepts and pilots for high-priority customers to support implementations.
• Configure Zenoti to meet customer business scenarios.
• Identify risks based on current product capabilities and implement mitigation plans.
• Address customer issues and concerns in a timely manner to ensure customer satisfaction.
• Maintain documentation, follow organizational processes, and ensure SLA adherence and key metrics.

What you'll need

• 3-7 years of experience in implementation and support of enterprise products.
• Work in a night shift schedule (6PM to 1 AM).
• Strong software exposure with ability to master product functionality and configure solutions.
• Strong verbal and written communication for requirements and solution documentation.
• Ability to manage and work across multiple projects.
• Ability to demo/train and deliver customer presentations.
• Strong logical, analytical, and problem-solving skills.

Nice to have

• Good to have knowledge of web design using HTML and JavaScript.
• Experience in the wellness/spa industry.

Details

• Location: Hyderabad, Telangana, India.
• Open to travel on short notice to customer locations when required.
• Works with overlapping customer time zones to build customer relationships.